Glen Larkin

About Me

Welcome to my profile! I am a highly motivated and results-oriented IT Supervisor with nine years of experience in user support and troubleshooting. I am passionate about Cybersecurity and dedicated to providing top-tier support. My expertise lies in leadership, automation, and problem-solving. I am always eager to learn new technologies and take on challenging projects.

In my free time, I enjoy riding/fixing motorcycles and going to the dog park. I believe in continuous growth and contributing positively to my community.

Experience

IT Supervisor

University of Utah | Salt Lake City, Utah

July 2021 – Current

  • Led a team of three IT professionals, consistently exceeding departmental KPIs by an average of 95% through strategic planning and individual mentorship.
  • Designed and implemented a comprehensive security framework for 15 business-critical servers, reducing vulnerability exposure by 86% and ensuring 99.99% uptime for applications serving tens of thousands of daily users.
  • Automated key security patching and software deployment processes across 160 endpoints using MDM software, resulting in a 72% reduction in manual effort and a 89% improvement in compliance rates.
  • Developed and executed a robust data security strategy that mitigated [Number] critical threats and ensured compliance with [Relevant Regulations, e.g., GDPR, HIPAA, ISO 27001], safeguarding sensitive organizational and customer data.

Systems Administrator

All Points Wireless | Sandy, Utah

June 2020 – July 2021

  • Identified and remediated 20+ critical security vulnerabilities, preventing potential data breaches and maintaining system integrity.
  • Collaborated with cross-functional teams to secure new business applications, ensuring adherence to security best practices from the initial design phase.
  • Configured and maintained network devices and servers for omtimal performance

Technical Expert

Apple | Murray, Utah

August 2016 – July 2021

  • Spearheaded training initiatives for new and existing team members, enhancing proficiency in advanced troubleshooting and repair techniques for iPhones and Macs.
  • Cultivated a culture of technical excellence and confidence through hands-on mentorship and continuous skill development.
  • Proposed and implemented innovative solutions that were adopted company-wide, demonstrating strategic thinking and a commitment to operational improvement.
  • Consistently elevated customer experience by delivering expert-level technical support and fostering a collaborative service environment.

Education

Bachelors of Science

Western Governor's University | Salt Lake City, Utah

October 2024 – May 2026

Major: Computer Science

Associates of Science

Salt Lake Community College | Salt Lake City, Utah

August 2016 – May 2020

Major: General Studies

Skills

Technical Skills

IT Systems Administration Server Management (Windows/Linux) Network Configuration & Monitoring Threat Detection & Mitigation Vulnerability Management Security Policy Enforcement Backup & Disaster Recovery Solutions

Soft Skills

Communication Dependability Problem-Solving Adaptability Strategic Planning Team Leadership Proactive Decision-Making Innovation Attention to Detail

Tools & Technologies

Microsoft Intune ServiceNow Jira and Confluence Tanium BeyondTrust Escalation Privledge Management Microsoft Defender Forcepoint Data Loss Protection Palo Alto Firewall and VPN

Contact Me

I'm always open to new opportunities and collaborations. Feel free to reach out!

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